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FAQ
Why should I try Fresh Grass?
What type of grass is it?
What size is right for me?
How often should I order?
Where can I use Fresh Grass?
What is your shipping policy?
Can I pause my deliveries?
What if there is a problem with my order?
What is the cancellation policy?
  • REAL LIVING GRASS
  • TRAINS PETS NATURALLY
  • EASY AND CONVENIENT
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  • REAL LIVING GRASS
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  • EASY AND CONVENIENT
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Frequently Asked Questions

+Why should I try Fresh Grass?

Try Fresh Grass if you:

  • *Live in a condo or apartment without a backyard
  • *Work long or unpredictable hours
  • *Wish to avoid carpet, floor and furniture mistakes
  • *Have limited mobility
  • *Are potty training new dogs or puppies
  • *Have an older or injured dog
  • *Wish to avoid taking your pet out late at night, in the rain, or in the snow
  • *Are fed up with cleaning artificial grass and pee pads
+What type of grass is it?
Grown locally in Switzerland, our hydroponically grown pet grass is soilless and 50% lighter than traditional grass. We utilize several different kinds of grass including rye, blue, fescue, zoysia and bermuda.
+What size is right for me?

The Fresh Grass Mini (30 cm x 40 cm) and Fresh Grass Standard (40 cm x 60 cm) come in a fully functional, waxed cardboard box. Simply remove the lid and place the unit in your pet's designated potty area.

+How often should I order?

We recommend replacing your Fresh Grass every 1-4 weeks depending on the size of your pet and how frequently the product is being used.

We have plans offering delivery every week, every (2) weeks, every (3) weeks and every (4) weeks.

Switching between plans is easy once you setup an account with us!

+Where can I use Fresh Grass?

Fresh Grass can be used indoors or outdoors. Common places are the Porch, Patio, Apartment, and Balcony.

If you keep your grass in these areas, you should cover the grass if it rains or move it indoors. We would also recommend using one of our plastic trays.

+What is your shipping policy?

Fresh Grass ships from Belgium to Belgium, Luxembourg, Germany, France, and the Netherlands.

For Belgium, delivery typically takes 2-3 business days. For Luxembourg, Germany, France, and the Netherlands, shipping usually takes 3-5 business days.

**When you place an order, it will be passed to the shipping company the next day. Orders placed on Saturday or Sunday will be passed to the shipping company on Monday. The best time to place an order is from Monday to Thursday before 12:00 PM, ensuring that your Fresh Grass ships the following day and reaches you as quickly as possible.**

+Can I pause my deliveries?
Yes! Simply log into your account to skip a delivery or arrange to have your shipment sent to another location.
+What if there is a problem with my order?

If your order arrived damaged or you received the incorrect item please reach out to our customer service department so that we may remedy the situation as soon as possible.

During the summer months it is possible you may encounter a bug in the grass. This is because our grass is a real, living plant that is grown outdoors. If you happen to see a bug we recommend spraying your grass with water and a few drops of dish soap.

+What is the cancellation policy?

We don't believe in making our customers sign long term contracts.

You can cancel your service anytime by contacting us by phone (+32495200950) or emailing (info@freshgrass.pet).

Because of the nature of our product, once a shipment has been processed we are unable to accept returns or issue a refund for that shipment.

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Fresh Grass
Begijnenmeers 8
1770 Liedekerke
+32495200950
info@freshgrass.pet
© 2025 Fresh Grass LLC.